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Some little elves have been naughty and caused an error in your order! Please go to our help page and bring your reference number quoted below or in the ThankYou email sent to you - so we can help you in the best way.

Santa sends his apologies for any inconvenience caused!

We’d love it if you'd share the magic of Letter from Santa with your friends and family

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Other ways to support us

Shop our Christmas collection

Our online shop is full of Christmas cards, books, gifts for kids, presents for grown ups, stocking fillers and even wrapping paper. Your festive shopping will help us be here for more children this Christmas.

Shop now

Play the NSPCC Weekly Lottery

Enter the NSPCC Weekly Lottery for just £1 a week and you could win big! Keep your fingers crossed for the £1,000 jackpot weekly cash prize and £10,000 quarterly superdraw. 

Play now

Be here for children

This Christmas, we’re expecting thousands of children to turn to Childline. Please donate today to answer a child’s call for help

Donate today